About Us

Since 2009, Serveline has been delivering reliable, forward-thinking IT support to UK businesses. From fully managed IT services to cyber security and unified communications, we act as your outsourced IT department; structured, proactive and accountable.

At the time, many UK SMEs were stuck with break-fix IT support. We saw the opportunity to provide something better structured systems, proper monitoring, real accountability and genuine partnership.

 

What started with two experienced professionals has grown into a highly skilled team supporting over 100 clients nationwide.

 

Our ethos has never changed:

 

Service with a personal touch. Technical excellence without the jargon.

Serveline was founded in 2009 with one clear goal: move businesses away from reactive IT support and towards proactive, strategic technology management.

Meet Our Team

Behind every ticket, project and phone call is a team of friendly, experienced people who genuinely care about keeping your business running smoothly.

From our Helpdesk Engineers and Technical Specialists through to our Projects, Operations and Management teams, we work together to deliver reliable IT support, practical advice and a personal service our customers can depend on.

We believe great IT support is about more than fixing problems, it’s about building relationships, understanding your business and being there when you need us.

AndyP
Managing Director
Andrew P

Leading Serveline’s vision and ensuring we continue to deliver exceptional service to our customers.

DanA
Technical Director
Daniel A

Driving technical strategy and ensuring our solutions remain secure, reliable and future-ready.

PaulH
Operations Director
Paul H

Keeping Serveline running smoothly and making sure our customers receive a high standard of service.

LewisH
General Manager
Lewis H

Helping businesses find the right IT solutions and making their move to Serveline simple and straightforward.

SamC
Helpdesk Manager
Sam C

Leading our Helpdesk team to deliver responsive, friendly and reliable support to our customers every day.

MarkS
Technical Manager
Mark S

Overseeing technical solutions and helping our customers’ IT environments perform at their best.

EmilyB
Finance & HR Lead
Emily B

Supporting our people and finances while helping keep the business organised and running smoothly.

ChrisB
Admin Assistance
Chris B

Supporting the day-to-day administration and finance that keeps everything behind the scenes running smoothly.

HollyP
Business Development Exec
Holly P

Connecting with new businesses and helping them take the first step towards better IT support.

Staff_Placeholder
Senior Engineer (3rd Line)
Max D

Tackling complex technical challenges and delivering expert support across our customers’ IT infrastructure.

PhilH
Tech Procurement Lead
Phil H

Making sure our customers get the right technology, licensing and equipment for their business needs.

PatrickK
Helpdesk Team Lead
Patrick K

Supporting the Helpdesk team and helping ensure customers receive fast, consistent and dependable support.

MaxCW
Helpdesk Engineer
Max CW

Providing friendly, practical support and helping customers get back up and running

quickly.

MartinP
Helpdesk Engineer
Martin P

Helping customers resolve everyday IT issues with straightforward, reliable technical support.

CharlotteP
Helpdesk Engineer
Charlotte P

Delivering consistent friendly and efficient IT support while making sure customers feel looked after.

AshP
Helpdesk Engineer
Ashley P

Helping diagnose and resolve IT problems while keeping customers informed along the way.

DylanE
Helpdesk Engineer
Dylan E

Supporting customers with their day-to-day IT needs and helping keep their technology working smoothly.

BreyH
Junior Helpdesk Engineer
Brey H

Building his technical expertise while providing helpful, enthusiastic support to our customers.

Do you need help with your IT?

Send us a message, we have the solution you need!
Let's talk

Talk to our team

Tell us what you need, and one of our UK-based specialists will get back to you.

UK-based specialists

Response within one working day

A helpful, no-pressure conversation

Prefer to call?
Call us on 01384 429 120

How can we help?

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Please no marketing and recruitment agencies. 

Switch with confidence

Why switch to Serveline?

Move to proactive, secure IT support with responsive UK-based engineers and service standards you can rely on.

Proactive IT support

24/7 monitoring

Secure, trusted platforms

UK-based IT support team

No long helpdesk wait times

99% SLA service

Smooth, low-disruption onboarding

Clear communication & accountability

Already have an IT provider?
We will coordinate a careful, low-disruption handover.

Plan your switch

Tell us about your current setup and we’ll arrange a practical, no-pressure conversation.

Your details will only be used to respond to this enquiry.