About Us

Since 2009, Serveline has been delivering reliable, forward-thinking IT support to UK businesses. From fully managed IT services to cyber security and unified communications, we act as your outsourced IT department: structured, proactive and accountable.

Our story

Serveline began with two experienced IT professionals who saw an opportunity to give businesses more consistent, organised IT support. The aim was to build lasting relationships with customers and provide a service they could depend on.

From those beginnings, we’ve grown into a team supporting over 120 clients across the UK. Our work spans everyday IT support, cyber security, cloud services and communications, bringing the expertise businesses need together in one team.

As technology has changed and our team has grown, personal service has remained central to our approach. We build long-term relationships with our customers, supporting their day-to-day work and helping them plan ahead.

How we work

We get to know your business
Understanding your people, systems and day-to-day work helps us give you relevant support.

We explain things clearly
You’ll get practical advice in plain English, with clear explanations of your options.

We look ahead
Alongside everyday support, we help you plan improvements as your business and technology needs change.

Meet Our Team

Behind every ticket, project and phone call is a team of friendly, experienced people who genuinely care about keeping your business running smoothly.

AndyP
Andrew P
Managing Director
DanA
Daniel A
Technical Director
PaulH
Paul H
Operations Director
LewisH
Lewis H
General Manager
SamC
Sam C
Helpdesk Manager
MarkS
Mark S
Technical Manager
EmilyB
Emily B
Finance & HR Lead
ChrisB
Chris B
Admin Assistance
HollyP
Holly P
Business Development Exec
Staff_Placeholder
Max D
Senior Engineer (3rd Line)
PhilH
Phil H
Tech Procurement Lead
AshP
Ashley P
Cyber Security Analyst
PatrickK
Patrick K
Helpdesk Team Leader
MartinP
Martin P
Helpdesk Engineer
CharlotteP
Charlotte P
Helpdesk Engineer
MaxCW
Max CW
Helpdesk Engineer
DylanE
Dylan E
Helpdesk Engineer
BreyH
Brey H
Junior Helpdesk Engineer

Need help with your IT?

Send us a message and see how we can help.
Let's talk

Talk to our team

Tell us what you need, and one of our UK-based specialists will get back to you.

UK-based specialists

Response within one working day

A helpful, no-pressure conversation

Prefer to call?
Call us on 01384 429 120

How can we help?

Share a few details and we’ll route your enquiry to the right person.

Your details will only be used to respond to this enquiry.

Please no marketing and recruitment agencies. 

Switch with confidence

Why switch to Serveline?

Move to proactive, secure IT support with responsive UK-based engineers and service standards you can rely on.

Proactive IT support

24/7 monitoring

Secure, trusted platforms

UK-based IT support team

No long helpdesk wait times

99% SLA service

Smooth, low-disruption onboarding

Clear communication & accountability

Already have an IT provider?
We will coordinate a careful, low-disruption handover.

Plan your switch

Tell us about your current setup and we’ll arrange a practical, no-pressure conversation.

Your details will only be used to respond to this enquiry.